FAQ
Orders, delivery, pearl care, returns: find answers to the most frequently asked questions here.
How do I place an order on the website?
Add the pieces you like to your cart, then follow the delivery and payment steps. A confirmation email is sent as soon as your order is validated.
Can I modify or cancel my order?
As our orders are handcrafted very quickly, please contact us as soon as possible at lmelseaux@gmail.com. As long as your parcel has not been shipped, we will do our best to adjust your order.
Do you offer gift wrapping?
Each creation is delivered in a signed The Kingdom of Pearls box. Gift wrapping is free: you can add a personalized message when placing your order.
What are the delivery times?
Orders are prepared and shipped within 3 business days from Paris via Colissimo, across Europe and internationally. Allow a further 2 to 3 business days for delivery.
What are the shipping costs?
Shipping costs €3 per order, across Europe and internationally, via tracked Colissimo.
How do I track my parcel?
Once shipped, you receive an email with your tracking number. You can also view tracking in your customer account area.
How do I care for my pearls?
Pearls are delicate: avoid water, perfume and cosmetic products. Wipe them gently with a soft cloth after each wear.
What materials do you use?
Our settings are available in silver, yellow gold and rose gold, on a nickel-free hypoallergenic base. Each pearl is hand-selected.
How do I return an item?
You have 14 days after receipt to return unworn jewelry (French Consumer Code, art. L221-18). Contact us via the contact form (subject Return, Exchange or Refund), send the piece to 40 avenue de Saint-Ouen, 75018 Paris in its original packaging (return shipping at your expense), and your product refund is processed within 4 days after verification.
Can I exchange a piece of jewelry?
Yes. You can exchange for a different size, another model at the same price, or request a refund. Specify your choice in the contact form message.
What payment methods do you accept?
Payment is made securely online by credit card. Your banking details are never stored on the site.
How do I use a promo code?
Enter your code in the field provided in the cart: the discount is applied immediately to the total amount.
Can't find your answer?
Our team will be happy to reply within 24 business hours.
